Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
Power Restoration Frequently Asked Questions
My insurance provider is asking for proof of electrical outage. What can I give them?
Click this link to get a letter detailing the power outages in the City of Alexandria from Hurricane Laura and the timeline to restore power.
Why is my power out but my neighbor’s is on?
When we restore the primary lines, residents without damage to the lines serving their homes are restored. Home that have limbs on their service lines (which may be in another area) or other damage such as a broken pole, will not have power.
Why don’t I see trucks working In my neighborhood?
The electrical system originated from central equipment in a substation. From there, lines run in the most efficient way to serve residents. This means the lines serving you may come from various direction in your neighborhood. Crews may be working on your problem, even if you can’t see them.
Why are big trees still down on my street?
City workers and contractors are working as quickly as possible to clear streets. The volume of trees down along with the size of the trees themselves are slowing progress.
How long does it take to restore a broken power pole?
Approximately 2.5-12 hours depending on damage and amount of debris surrounding it. This could require between 3-8 linemen.
City of AlexandriaOnline Utility Billing
NOTICE: We are not currently able to process utility payments made on Apple devices. Customers using Windows and Android devices can make online payments. The issue is with the third party vendor we use to process payments and we are working with them to get the issue resolved as quickly as possible. We regret the inconvenience. Customers may mail in payments, pay in person at the Customer Service office at 625 Murray Street, use the drop box (checks/money orders only – no cash please), pay at First Federal Bank of Louisiana or pay online using a Windows or Android device. Thank you.
The City of Alexandria Utility Department is pleased to provide a portal for online utility account viewing and payments. Utility customers have options to view bill information such as current balance, next due date, current payments and adjustments. Previous bill/payment information as well as 13-month consumption views for electric, gas and water are also available. Credit and debit card payments can be made by using Visa, MasterCard and Discover card.
If you have not previously created an online account with us, have a recent utility bill in front of you. Complete our online registration form with each item listed below.
Last name including suffixes (Sr., Jr., I, II, III, etc.)
Account number. Example: 123456-78901
Last 4-digits of the Social Security Number recorded with the account
Already have an account? CLICK HERE to enter the Online Utility Billing site.
Do you need technical assistance with our Online Utility Billing site? CLICK HERE to request assistance by email.
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Application for Free Garbage Bags (PDF) Utility customers with disabilities or who are 65 and older should use this form to apply to receive coupons for free garbage bags.
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call 318-473-1301
For questions regarding new services and billing please call 318-441-6311
The information provided and maintained on this website is believed to be accurate and reliable. However, the City of Alexandria shall not be held liable for improper or incorrect use of any data provided herein.