The City of Alexandria Utility Department is pleased to provide a portal for online utility account viewing and payments. Utility customers have options to view bill information such as current balance, next due date, current payments and adjustments. Previous bill/payment information as well as 13-month consumption views for electric, gas and water are also available. Credit and debit card payments can be made by using Visa, MasterCard and Discover card.
If you have not previously created an online account with us, have a recent utility bill in front of you. Complete our online registration form with each item listed below.
Last name including suffixes (Sr., Jr., I, II, III, etc.)
Account number. Example: 123456-78901
Last 4-digits of the Social Security Number recorded with the account
Already have an account? CLICK HERE to enter the Online Utility Billing site.
Do you need technical assistance with our Online Utility Billing site? CLICK HERE to request assistance by email.
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call 318-473-1301
For questions regarding new services and billing please call 318-441-6311
The information provided and maintained on this website is believed to be accurate and reliable. However, the City of Alexandria shall not be held liable for improper or incorrect use of any data provided herein.