Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
Frequently Asked Questions
Who should I contact with questions about my utility bill?
The Utility Customer Service Office, located at 625 Murray Street, is open Monday-Friday from 8 a.m. until 4:30 p.m. Customers may also call 318-441-6310.
Why was it neccesary to send out estimated utility bills in the summer of 2022?
The city had a network computer breach at the beginning of June that blocked access to the utility billing system and to the customer usage data. As a result, we could not access user history, enter updated meter readings or send out bills.
Why get an estimated bill instead of no bill at all?
Estimated bills were sent out to help ease the financial burden on customers by spreading out their payments so they didn't have to pay for multiple months of service at one time.
What if I think I was overcharged on my estimated bill?
Once your actual usage is determined, any payments that exceed what you actually used will be credited to your account and applied to your next bill.
What if my usage is determined to be higher and I was undercharged on my estimated bill?
Once your actual usage is determined and it is more than you were billed on your estimated bill, you will be charged for the difference with no late fee or penalty.
Am I going to be charged late fees or penalties?
No, we are suspending late fees and penalties as we work to get our billing process caught back up. We appreciate customer's patience and we will do everything we can to work with customers to get their bills paid.
I think my bill is wrong. Can I get a re-read of my meter?
Yes, re-reads are available if customers have questions about the accuracy of their bills. Please call the Utility Customer Service Office at 318-441-6310 or use the AlexConnects App to request a re-read.
Does the City of Alexandria produce its own energy? If yes, why do we purchase energy from CLECO?
The city can and does produce its own energy when it is cheaper to do so rather than purchase from MISO (an independent, not for profit, member-based organization responsible for operating the power grid across 15 states and into the Canadian province of Manitoba). The City has a 35mw contract with Cleco and only purchases energy when the predicted cost of energy from Cleco is cheaper than MISO. It is rare for the City to purchase from Cleco as they are usually higher than the MISO market price.
Why do fuel cost rates fluctuate?
Fuel cost rates fluctuate with the rise and fall of the fuel source needed to generate electricity.
Why is my power out but my neighbor’s is on?
When we restore the primary lines, residents without damage to the lines serving their homes are restored. Homes that have limbs on their service lines (which may be in another area) or other damage such as a broken pole, will not have power.
Why don’t I see trucks working in my neighborhood?
The electrical system originates from central equipment in a substation. From there, lines run in the most efficient way to serve residents. This means the lines serving you may come from various directions in your neighborhood. Crews may be working on your problem, even if you can’t see them.
How long does it take to restore a broken power pole?
Approximately 2.5-12 hours depending on damage and amount of debris surrounding it. This could require between 3-8 linemen.
What is the difference between a boil advisory and a boil order?
A boil advisory is issued when a water source is shut off or when a water source pressure drops below 20 psi. With this loss of pressure, there is a greater possibility for water to become contaminated with harmful bacteria. A boil order is issued when either recent testing has shown the presence of organisms that could cause illness, or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination. Advisories or orders are lifted once required testing returns negative results. Testing regimen takes 24 hours. The City of Alexandria operates one of the few remaining independent, certified drinking water laboratories in the state, resulting in quicker results for Alexandria water customers.
City of AlexandriaOnline Utility Billing
The City of Alexandria Utility Department is pleased to provide a portal for online utility account access! Customers choosing to enroll will receive bills electronically by email and will have options to view statements online, schedule one-time and auto-draft payments! Credit and debit card payments can be made by using Visa, MasterCard and Discover card as well as Electronic Bank Draft (ACH).
If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires:
1.City of Alexandria Utility Account Number and Billing Zip Code printed on bill.
2.Username and password.
Click Here to access the City of Alexandria Online Utility Billing Portal today!
Do you need technical assistance with our Online Utility Billing site? CLICK HERE to request assistance by email or call:
Utility Customer Service at (318) 441-6310.
One-time payments may be scheduled without enrollment. Click Here to remit one-time payment..
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Application for Free Garbage Bags (PDF) Utility customers with disabilities or who are 65 and older should use this form to apply to receive coupons for free garbage bags.
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call 318-473-1301
For questions regarding new services and billing please call 318-441-6311
The information provided and maintained on this website is believed to be accurate and reliable. However, the City of Alexandria shall not be held liable for improper or incorrect use of any data provided herein.