Utility Department
Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
Power Restoration Frequently Asked Questions
My insurance provider is asking for proof of electrical outage. What can I give them?
Click this link to get a letter detailing the power outages in the City of Alexandria from Hurricane Laura and the timeline to restore power.
Why is my power out but my neighbor’s is on?
When we restore the primary lines, residents without damage to the lines serving their homes are restored. Home that have limbs on their service lines (which may be in another area) or other damage such as a broken pole, will not have power.
Why don’t I see trucks working In my neighborhood?
The electrical system originated from central equipment in a substation. From there, lines run in the most efficient way to serve residents. This means the lines serving you may come from various direction in your neighborhood. Crews may be working on your problem, even if you can’t see them.
Why are big trees still down on my street?
City workers and contractors are working as quickly as possible to clear streets. The volume of trees down along with the size of the trees themselves are slowing progress.
How long does it take to restore a broken power pole?
Approximately 2.5-12 hours depending on damage and amount of debris surrounding it. This could require between 3-8 linemen.
City of Alexandria Online Utility Billing
The City of Alexandria Utility Department is pleased to provide a portal for online utility account viewing and payments. Utility customers have options to view bill information such as current balance, next due date, current payments and adjustments. Previous bill/payment information as well as 13-month consumption views for electric, gas and water are also available. Credit and debit card payments can be made by using Visa, MasterCard and Discover card.
If you have not previously created an online account with us, have a recent utility bill in front of you. Complete our online registration form with each item listed below.
- Last name including suffixes (Sr., Jr., I, II, III, etc.)
- Account number. Example: 123456-78901
- Last 4-digits of the Social Security Number recorded with the account
- User name and a 6-8 character password
Note: Last name and account number should be entered exactly as printed on your bill.
Create a new online account today!
Already have an account?
CLICK HERE to enter the Online Utility Billing site.
Do you need technical assistance with our Online Utility Billing site?
CLICK HERE to request assistance by email.
Utility Forms
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Residential Application for New Service (PDF) Use this form to apply for residential service.
Transfer Form (PDF) Use this form to move from one address to another (within the City of Alexandria).
Temporary Connection (PDF) Use this form when you are building.
Commercial Service Application (PDF) Use this form to apply for commercial service.
Final Form (PDF) Use this form to close an account.
City of Alexandria - Utility Rates (pdf)
Mission Statement
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
Function Description
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call 318-473-1301
For questions regarding new services and billing please call 318-441-6311
