Utility Department
Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
Power Restoration Frequently Asked Questions
My insurance provider is asking for proof of electrical and water outage. What can I give them?
Click this link to get a letter detailing the power and water outages in the City of Alexandria from the February 2021 winter storms.
Why is my power out but my neighbor’s is on?
When we restore the primary lines, residents without damage to the lines serving their homes are restored. Home that have limbs on their service lines (which may be in another area) or other damage such as a broken pole, will not have power.
Why don’t I see trucks working In my neighborhood?
The electrical system originated from central equipment in a substation. From there, lines run in the most efficient way to serve residents. This means the lines serving you may come from various direction in your neighborhood. Crews may be working on your problem, even if you can’t see them.
Why are big trees still down on my street?
City workers and contractors are working as quickly as possible to clear streets. The volume of trees down along with the size of the trees themselves are slowing progress.
How long does it take to restore a broken power pole?
Approximately 2.5-12 hours depending on damage and amount of debris surrounding it. This could require between 3-8 linemen.
City of Alexandria Online Utility Billing
The City of Alexandria Utility Department is pleased to provide a portal for online utility account access! Customers choosing to enroll will receive bills electronically by email and will have options to view statements online, schedule one-time and auto-draft payments! Credit and debit card payments can be made by using Visa, MasterCard and Discover card as well as Electronic Bank Draft (ACH).
If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires:
1. City of Alexandria Utility Account Number and Billing Zip Code printed on bill.
2. Username and password.
3. Email address.
Click Here to access the City of Alexandria Online Utility Billing Portal today!
Do you need technical assistance with our Online Utility Billing site?
CLICK HERE to request assistance by email or call:
Utility Customer Service at (318) 441-6310.
One-time payments may be scheduled without enrollment. Click Here to remit one-time payment..
Utility Forms
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Residential Application for New Service (PDF) Use this form to apply for residential service.
Transfer Form (PDF) Use this form to move from one address to another (within the City of Alexandria).
Temporary Connection (PDF) Use this form when you are building.
Commercial Service Application (PDF) Use this form to apply for commercial service.
Final Form (PDF) Use this form to close an account.
City of Alexandria - Utility Rates (PDF)
Application for Free Garbage Bags (PDF) Utility customers with disabilities or who are 65 and older should use this form to apply to receive coupons for free garbage bags.
Mission Statement
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
Function Description
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call 318-473-1301
For questions regarding new services and billing please call 318-441-6311
