Utility Department
Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
The City of Alexandria Introduces AUS Online
The Alexandria Utility System continues to place Customers first with the latest upgrade to its web-based customer service portal. The new web-based portal, AUS Online, which can be accessed via AUSonline.com beginning December 3, 2025 will allow customers to receive communications in a way of their choosing while also allowing for real time payment processing. Learn More
City of Alexandria Online Utility Billing
The City of Alexandria Utility Department is pleased to provide a portal for online utility account access. Customers choosing to enroll will receive bills electronically by email and will have options to view statements online, schedule one-time and auto-draft payments! Credit and debit card payments can be made by using Visa, MasterCard and Discover card as well as Electronic Bank Draft (ACH).
If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires:
1. City of Alexandria Utility Account Number and Billing Zip Code printed on bill.
2. Username and password.
3. Email address.
Do you need technical assistance with our Online Utility Billing site?
CLICK HERE to request assistance by email or call:
Utility Customer Service at (318) 441-6310.
Utility Forms
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Residential Application for New Service (PDF) Use this form to apply for residential service.
Transfer Form (PDF) Use this form to move from one address to another (within the City of Alexandria).
Temporary Connection (PDF) Use this form when you are building.
Commercial Service Application (PDF) Use this form to apply for commercial service.
Final Form (PDF) Use this form to close an account.
City of Alexandria - Utility Rates (PDF)
Utility Service Fees - Electric, Water and Sewer (PDF) Fees for Electric meters, water meters and sewer connections.
Utility Service Fees - Gas (PDF) Fees for Gas meters and tap fees.
Application for Free Garbage Bags (PDF) Utility customers with disabilities or who are 65 and older should use this form to apply to receive coupons for free garbage bags.
Mission Statement
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
Function Description
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call
Light Department: 318-473-1301
Water Department: 318-473-1264
Gas Department: 318-441-6026
Waste Water Department: 318-441-6240
Sanitation Department: 318-441-6080
First Call: 318-441-6231
For questions regarding new services and billing please call 318-441-6311
