The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For questions regarding new services and billing please call 318-441-6311
Any applicant desiring to purchase electric, water, wastewater or communication service from the City of Alexandria (“Alexandria”) shall provide to Alexandria a description of the premises where such electric, gas, water, or wastewater service(s) is desired together with relevant details as may be required by the Customer Service Manager, Director of Utilities, or Director of Finance. Proof of ownership or a copy of a tenant’s rental or lease agreement must be presented at the time application is made.
Applicants must apply with the Customer Service Department in the City of Alexandria offices located at 625 Murray Street; applications are accepted in person only. Applicant may be required to provide proof of identification, normally a driver’s license or pictured identification card. If a driver’s license or picture identification card is not available, two proofs of identification are required: social security card that is validated with a signature, welfare card, credit card, or hospital card.
Before services are connected, the customer must make arrangements to pay any outstanding prior balances bills as well as the appropriate security deposit(s).
- Electric Service $140.00
- Gas Service $ 50.00
- Water/Wastewater Services $ 60.00
- Water Services Only $ 30.00
- Wastewater Services Only $ 30.00
It is a requirement of this utility for all commercial customers to post a deposit. Commercial customers are not eligible for a waiver of deposit.
Persons applying for utility service(s), who have previously unpaid and uncollected utility bills with Alexandria shall make arrangements to pay Alexandria an amount equal to the outstanding debt and a standard deposit as a condition precedent to receiving utility service from Alexandria.
For commercial accounts, in lieu of any cash security deposit, Alexandria may, at its discretion, accept a bond or similar security device. The bond may be executed by the applicant, as principal and a solvent surety company, preferably one qualified to do business in the State of Louisiana, as surety, conditioned that the principal therein shall timely and faithfully pay to Alexandria any and all sums due for utility services. Also in lieu of cash security deposit or a bond, Alexandria may accept an irrevocable letter of credit from a banking institution. Upon expiration, said bond or letter of credit shall be renewed or a cash deposit made. Failure to do either will constitute grounds for discontinuance of services, or other action deemed necessary by Alexandria. In no event shall a surety bond or letter of credit executed by a personal surety be permitted to substitute for the required security deposit. Alexandria shall send a letter sixty (60) days prior to expiration of bond or letters of credit informing customer of renewal. If renewal not received thirty (30) days prior to expiration, the customer will be billed a security deposit amount equal to the amount of the bond or letter of credit.
Upon termination of utility services, the security deposits, together with any accrued interest, shall be applied to any remaining utility charges outstanding at the time of final customer disconnect. After application of such funds to the remaining utility charges, any surplus may, at the discretion of the Customer Service Manager, be applied toward the payment of any other outstanding obligation that the customer has with the City of Alexandria.
Customers occasionally apply with the Customer Service Department for various payment assistance programs that require them to identify all persons residing at the service location for which they are applying. Persons stated to be residing at the service location on such application, or on any other document where a listing of persons residing therein is required, may have one or more uncollectible accounts or write-offs with Alexandria. If so, then the uncollectible or write-off amounts for such persons listed as residing at the service location will be transferred to the account of the customer applying for such assistance. A payment arrangement for the uncollectible or write-off amounts may be made at the discretion of the Customer Service Supervisor.
Also, information obtained from a person conducting business in reference to an Alexandria account (not necessarily their own account) may indicate that an uncollectible debt is owed to Alexandria by that person. In such a case, the uncollectible debt may be transferred to that Alexandria account.
Alexandria closely monitors tenant property accounts; any person attempting to circumvent debt collection proceedings by establishing a new account in the name of a resident other than the current indebted account holder shall be denied service.
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Hours of Operation
Lobby: 8:00 AM - 4:15 PM
Drive-thru: 8:00 AM - 4:00 PM
The City of Alexandria, Utility Service Department ensures that all Utility Department repair “cuts” are restored in a timely, efficient manner. The department handles all utility mapping and field locating resulting in a safe and productive gas, water, and wastewater system.
The Utility Service Department also works in conjunction with the other city departments by making available for their use a trackhoe, backhoe, boring machine, city wide welder and welding machine, and any other personnel and/or equipment they may need to successfully complete a job. All of this helps to ensure the smooth operation of each department.
The City of Alexandria’s Utility Services Department is responsible for:
1.Operating a utility cut repair crew to handle all “cuts” for the Utility Division.
2.Handling all utility line locating duties for the Utility Division.
3.Maintaining maps and “as built” drawings along with up-dating them as needed for the Utility Division.
4.Developing a computer operated mapping system using Autocad Software and the City of Alexandria Base Map.
5.Working in conjunction with the City of Alexandria, SCADA System.
6.Maintaining and updating data pertaining to fire flows and the wellhead protection program as well as the maintenance records of the Gas Distribution and Water Distribution Systems.
7.Working in conjunction with other city departments with equipment use.
8.Providing the services of a certified city welder to Utility and Public Works Divisions.
9.Developing, implementing & operating a City-wide geographical information system.(GIS).
To produce water that is good, pure, wholesome and in quantity suitable for drinking, domestic and culinary purposes. It also provides water for fire protection and delivers the water by pump stations and water mains to our customers.
The Water Department monitors, inspects, repairs and maintains 55 to 65 water wells, 22,733 water meters, 2,500 inch miles of water mains, over 2,300 fire hydrants, 7 pump stations, 10 water reservoirs and delivers an average of 25 million gallons of water to its customers each day. In performing this task, approximately 34 corrective work orders are completed each day.
Water Production & Distribution
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To keep existing sewer system in repair and condition to meet health, D.E.Q. and E.P.A. standards for infiltration - inflow and any other sanitary condition dealing with the entire sewer system. To ensure the production of a quality dewatered sludge that can be beneficially reused. To review plans and specifications for any new sewer system.
The Wastewater Department consists of two different operations, namely the collection and treatment of wastewater for the City of Alexandria, and is in operation 24-hours a day, seven days per week. The Collection Department installs service taps, builds manholes, lays extensions, and maintains lift stations. The Treatment Department operates and maintains a treatment facility that utilizes a modified activated sludge process.
Wastewater Treatment and Collection