City of Alexandria Online Utility Billing

City of Alexandria Online Utility Billing


City of Alexandria Utility customers who pay their utility bill online may have noticed some difficulties recently. At this time, we ask that all citizens be aware that not all browsers will connect to the utility system online if a secure and trusted connection cannot be made.  

The city and major browser manufacturers (Internet Explorer, Chrome, Firefox, Safari, and Opera) are working to correct this issue. Once system updates are complete, all five browsers should be able to operate as normal.

As always, the Customer Service Center is open during business hours for payments in person. In addition, a payment envelope is included with each utility bill to allow payment by mail. 

We apologize for any inconvenience and appreciate your patience during this process. The city will issue notice when updates are completed early 2015.

The City of Alexandria is pleased to provide a portal for online utility account viewing and payments.  Utility customers have options to view bill information such as current balance, next due date, current payments and adjustments.  Previous bill/payment information as well as 13-month consumption views for electric, gas and water are also available.  Credit and debit card payments can be made by using Visa, MasterCard and Discover card.
If you have not previously created an online account with us, have a recent utility bill in front of you.  Complete our online registration form with each item listed below.

  • Last name including suffixes (Sr., Jr., I, II, III, etc.)
  • Account number. Example: 123456-78901
  • Last 4-digits of the Social Security Number recorded with the account
  • User name and a 6-8 character password

Note:  Last name and account number should be entered exactly as printed on your bill.
Create a new online account today!

Already have an account?
CLICK HERE to enter the Online Utility Billing site.

Do you need technical assistance with our Online Utility Billing site?
CLICK HERE to request assistance by email.